Operational Manager

Title:                                                        Operations Manager

Responsible to:                                 Chief Executive

Location:                                              Welwyn Garden City with travel around Hertfordshire (own transport required)                         

Hours / salary:                                    30 hours / week. Full Time Equivalent Salary £35,000 p.a.

Pension:                                           Viewpoint offers a defined contribution pension scheme. Contribution levels are based on Total Gross Salary - Employer 5%, Employee 3%. Participation in the scheme will commence after an initial 3 month waiting period.

Annual leave:                                  25 days per year plus 8 bank holidays. Holiday entitlement will start to accrue after a satisfactory six month probationary
period.

Other benefits:                               Training, Development and Supervision

Length of contract:                          Subject to funding

About Viewpoint

Viewpoint develops innovative ways that support people with a lived experience of mental health issues and / or addiction challenges within Hertfordshire. We work with over 800 experts by experience and put them at the centre of everything we do. We support people to be independent, have their say on the quality of services that they experienced and influence change to those services.

Our support is flexible and needs-led and is delivered through outreach groups, one to one interaction or remotely from staff or members who have a lived experience of mental illness and / or addiction facilitate our programmes.
We offer educational sessions that enhance wellbeing and equip individuals with the skills and self-belief to aid their recovery journey.

Purpose of the Role
We are seeking a skilled and motivated Operations Manager to support the Chief Executive in delivering our strategy, managing staff, and ensuring operational excellence. This role is key to maintaining and growing Viewpoint’s impact across Hertfordshire, promoting user involvement, and fostering strong relationships with statutory, voluntary, and community partners.

Key Responsibilities

• Lead and manage day-to-day operations, ensuring policies, procedures, and compliance standards are met.

• Supervise and support staff, promoting professional development and wellbeing.

• Contribute to financial management, including budgeting and annual reporting.

• Promote Viewpoint’s work across Hertfordshire, building partnerships and increasing visibility.

• Support fundraising initiatives to sustain and expand our services.

• Support fundraising initiatives to sustain and expand our services.

• Ensure effective monitoring, evaluation, and recording of project outcomes.

• Stay up-to-date with national and local mental health policies, initiatives, and best practice.

• Foster an inclusive, anti-discriminatory workplace that challenges stigma and supports recovery. 

Person Specification
We are looking for someone who:

• Has experience in operational management and staff supervision.

• Is skilled in financial management and resource planning.

• Understands mental health and/or addiction services, or has a strong commitment to learning.

• Communicates effectively and can build strong partnerships.

• Is motivated by a mission-driven role and can balance strategic oversight with hands-on problem solving.

Please read the Full Job Specification below.

Full Job Specification

Application Form

Demographic Form

Please return your completed application form with supporting statement and demographic form to [email protected]  by Monday 30th March 2026.