15 Steps Challenge


We are looking for volunteers to support us with the 15 step challenge across our community bed bases. The 15 step challenge was sparked by a quote from a parent who said” I know what kind of care my daughter is going to get within 15 steps of walking onto a ward”  The  challenge focuses on seeing care through the eyes of patients and exploring first impressions. As a result staff can understand what is working and where services can be improved. It is nationally recognised as good practice to use the 15 Step regularly to review services.

The 15 step challenge team will be visiting Potters Bar Hospital on Wednesday 30th August from 10 to 2. The day starts with a half hour training session to introduce the 15 step challenge  and answer any questions. The challenge involves a walk around the ward with a chance to talk to patients about their experience on the ward. There will be regular refreshment breaks and lunch provided. The visit concluded with feedback to the ward manager about the teams observations.

One of our 15 step challenge volunteer gave the following advice, “ Be prepared to listen to what staff and patients have to say and be observant with all your senses.”

To take part volunteers need to join Hertfordshire Community NHS Trust as a volunteer. A member of staff from the 15 Step Challenge team will meet with you as part of the application process.

The role description for the 15 Step Challenge can be viewed by clicking here as well as information about it from NHS England.

Further dates to take part will be available in September.

If you are interested please contact hct.engagement@nhs.net by 14th August to allow time to process your application.

Should you have any questions or would like more information please contact: