Is Addiction Causing you Pain?

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Contact us directly to find out how we can support you to live free from addiction 0300 365 0304

Has your addiction taken over your life? Do you use drugs or alcohol to escape from emotional pain? Is someone else’s addiction affecting your quality of life?

Our facilitated group therapy treatment is a free, daytime abstinence-based programme for adults affected by alcohol, substance or behavioural addictions. We will give you time to examine your feelings, tools to help you stay away from your addiction and the opportunity to regain control of your life.

Our open access service is available to adults living in Hertfordshire who are determined to achieve sustained recovery. Clients can self-refer or do so with professional support. Family and carers may also self-refer to access support for themselves.

For more information, click here to view the poster

Spectrum All Ages Drug and Alcohol Service Launch - April 1st 2019


We are pleased to share with you the details of our new All Ages Drug and Alcohol Service, launching April 1st 2019.

 We will now be delivering support for both adults and under-18s and we have created a dedicated microsite detailing some of the changes and improvements we are making as part of our relaunch:

 Here you can find sections aimed at specific teams and stakeholders, which we will be updating monthly, and bulletins you can read and share with your colleagues and service users.

 You can contact the implementation team by email via:

 Alternatively, you can still reach us via the countywide email

 Any questions we receive will be added to the next batch of updates so please don’t hesitate to contact us at any stage during this process.

Hertford Open Day March 28th

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Throughout the year we hold public open days at all our Hertfordshire services to give everyone a chance to find out what we do to help support those with drug or alcohol problems. Visitors will be treated to a presentation on everything their local service offers, be given a tour of our one-to-one, group and clinical rooms, and staff will be on hand to answer any questions they may have. All open day sessions run from 2-4pm.

For more information or to confirm attendance at your local event please email

28/03/19 - Hertford - Yeomans Court, Ware Road, Hertford, SG13 7HJ

27/06/19 - Watford - 18 Station Road, Watford, WD17 1JU

26/09/19 - Stevenage - Armstrong House, Norton Road, Stevenage, SG1 2LX

28/11/19 - Hatfield - St Martins House, 14 The Common, Hatfield, AL10 0UR 

Find out more here

Spectrum Drug and Alcohol Recovery Service Stakeholder Bulletin

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12/09/18 - Issue 6

Service updates Welcome to the 6th and final issue of our redesign series.

To recap on what we’ve been doing since we announced our service changes, we have:

  • moved all clinical services into Hertford, Stevenage, Watford and Hatfield 

  • moved over to community working in Hemel Hempstead 

  • our workers have settled into their new specialised roles and teams 

  • we offer appointments at the 4 hubs and triage can be done over the phone 

  • finalised community working set up in St Albans, Borehamwood & Letchworth

Our new satellite service:

The final part of the redesign is underway with Hugill House, Waltham Cross due to close on September 28th and the new venue due to start up on Monday 1st October.

Move to Cheshunt

The new satellite service will be held in Rosedale Community Church in Cheshunt on the following days:

Tuesday: 9am–5pm  Thursday: 12-8pm  Friday: 9am-5pm

The venue has rooms for groups, one-to-ones, a kitchen and toilets (with disabled access).

Community working

The venue was chosen due to a high proportion of our service users living in that area and it made more sense to bring the satellite closer to them. There are also good quality transport links nearby for anyone living elsewhere.

Transport links for Rosedale Church:

Train: Waltham Cross to Cheshunt 3mins – 30mins walk from train station to venue 

Buses include the 251, 242, 310, 410 

Bus #1: High street Waltham Cross, every 20 mins to Flamsted End, 5 minute walk to satellite. 20 minute bus journey. 

Bus #2: High street Waltham Cross, every 20 mins to Churchgate Road, 5 minute walk to satellite. 15 minute bus journey. 

Bus #3: High street Waltham Cross, every 20 mins to Goffs Lane, 15 minute walk to satellite. 30 minute bus journey.

Find other buses online at:

Further queries

If you have any other questions please do not hesitate to contact us via or speak to any of the Deputy Service Managers below:  – covers Watford, Hemel, Borehamwood, St Albans, Hatfield  – covers Letchworth, Stevenage, Hertford, Waltham Cross and Cheshunt  – covers Criminal Justice, Family Safeguarding and Hospital Liaison Team

View the full bulletin here

Resolve News Update

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10th Anniversary Celebrations

Resolve celebrates 10 years delivering services. From our early beginnings back in 2008 to the latest expansion of services supporting people with alcohol, drug & homeless issues. Deputy Mayor Barbara Fitzsimons joined in the party with cake and nibbles at Resolve’s longest running service based in Welwyn Garden City.


Big Lottery Fund for Resolve’s Hitchin Service

Resolve is delighted to announce the most recent Big Lottery Funding from the Reaching Communities Fund for the Hitchin Outreach & Day Service. Three years of funding to provide services five days a week Monday to Friday. Resolve will deliver a full psychosocial structured Drug & Alcohol Day Service with Outreach Support.

Services will be delivered from a Centre based in The Westmill Centre, John Barker Place, Hitchin SG5 2PG For details contact or call 07715680337. An office number will be published soon.

Resolve is working in Partnership with North Hertfordshire District Council through the Homeless Forum and Haven to tackle addiction and Homelessness within the District.  This funding will provide stability for the Service and will give people of North Herts access to a range of services that will be delivered from the project.
Full Service Details will be found on Resolve’s web site

The Old Post Office, at The Woodhall Community Centre, Mill Green Road, Welwyn Garden City, Herts AL7 3XD Tel: 01707 690739 ∙ ∙ Twitter@resolvecharity

View the poster here

Pre peer mentoring course starting 6th March in Watford


Tuesday March 6th, 13th, 20th, & 27th 2018


                         10.30 am – 3.00 pm


Have you heard of Peer Mentoring?

Want to know more about it?

 Mentoring can be defined as a 'one-to-one, non-judgemental relationship in which an individual, the mentor, gives time to support and encourage another.' It recognises people's need for having somebody there for them as they develop skills and gain the confidence to become independent and lead fulfilled lives.

Our 4-session course is aimed at giving people the confidence and knowledge to take the first step in peer mentoring or volunteering for organisations that provide Drug/Alcohol services in Herts.

Held at: Beechen Grove Baptist Church, 28 Clarendon Road, Watford. WD17 1JJ 

If you would like to attend, please call Viewpoint on 01707 386136 or email: Leslie Billy on

Reasonable travel expenses, refreshments, are provided

Spectrum Drug and Alcohol Recovery Service Redesign Bulletin


Please click here for the latest redesign bulletin outlining the changes we’ve made so far across Hertfordshire and the upcoming switch to community working in Letchworth Garden City.

We are moving in to Jackman’s Community Centre on January 29th  and offering appointments on Mondays (1.30 - 5pm), Tuesdays (9am – 5pm) and Wednesdays (12pm - 8pm).   

We will cease to use our service in Solutions House on that date and where possible could you direct all enquires to the Stevenage service via or 01438 364 495.

For further details vew the flyer here


FINAL REMINDER Drug and Alcohol Engagement Survey

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Hertfordshire County Council is reviewing its substance misuse treatment services for both young people and adults for 2019 and beyond.  

We want to ensure that, together, we effectively prevent and reduce harm related to drugs and alcohol. Have your say on our ideas for the future through a short survey.

The engagement questionnaire will be open until Wednesday 18th October 2017.

Click here to open the survey

Dual Diagnosis Protocol


The Dual Diagnosis operational Protocol is designed to give a clear framework within which Hertfordshire Partnership Foundation Trust and Spectrum Drug and Alcohol Recovery Service staff can operate with regard to providing comprehensive service user focused services to those with Co-existing Mental Health and Substance Misuse Disorders (Dual Diagnosis).

Spectrum and Hertfordshire Partnership Foundation Trust have clear agreements about how to meet the needs of those with co-existing mental health and substance misuse disorders (Dual Diagnosis), as defined in this protocol, under their care. These are based on the principle of working jointly to provide individualised packages of care that are most suited to individual service users, rather than allowing the ways services are organised to dictate how care is provided.

Click here to read the full document


Survey: Redesign of Drugs and Alcohol Treatment Services in Herts

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Hertfordshire County Council is reviewing its substance misuse treatment services for both young people and adults for 2019 and beyond. We want to ensure that, together, we effectively prevent and reduce harm related to drugs and alcohol.

Have your say on our ideas for the future through a short survey. It takes approximately 5-10 minutes to complete and closes on 18th October 2017.

The survey can be completed via this link

Viewpoint at Herts Pride 2017

Viewpoint had a stand at this year's Herts Pride festival.

As well as giving our information about Viewpoint, we gave out information on keeping well, a mindfulness CD, LGBT* and mental Health and Drug and Alcohol services in Hertfordshire.

The day was really positive. We were welcomed with smiles, rainbow face paint, stickers and positive affirmation cards and a great day was had networking and talking to participants at the festival.

We also managed to see a few of the acts and there was some fantastic singers including Kane Coxhall, a Dolly Parton sound alike and many other great acts / singers!

Fantastic - see you all next year!


Operations Manager vacancy at The Living Room

Operations Manager

 We have a vacancy for an Operations Manager based in St. Albans (x4 days) and Stevenage (x1 day) at The Living Room Hertfordshire.

Responsible to:                   Chief Executive Officer

Responsible for:                  Operations Team

Salary:                            Starting salary IRO £30,000 - £35,000 per annum

Depending on experience.

Hours:                                    35 hours paid with additional hours voluntary

Purpose of the job:            The Operations Manager will be responsible for leading, directing and managing the service and business operations across the organisation.

This is a new, senior role within the charity. The post holder will have wide-ranging responsibilities for the performance and development of internal services and operations.

The post offers significant opportunities for innovation, development and growth of existing services.  The post holder will work with the Chief Executive Officer, as part of a Senior Management Team to implement the strategic plans and overall management of The Living Room Hertfordshire, ensuring the successful strategic development of the organisation, including business planning, securing contracts and funds, internal policies, procedures and quality standards, cross-departmental working and external relations.

The Operations Manager will be required to represent the organisation at a senior level both internally and externally. The post holder will require business and financial acumen to ensure that current and future operations continue on a sustainable and viable basis and can evidence positive outcomes and value in the market in which we are operating.

Main Responsibilities

Managing Contract Performance

·         Monitoring performance against targets and deliverables for all contracts

·         Production of monthly Contracts Management reports for internal senior management decision making

·         Financial tracking and monitoring of contract income (alongside the Finance Manager)

·         Ensuring contractual and regulatory (funding) compliance

·         Reporting contract performance trends and issues to service delivery staff and senior management

·         Responsible for ensuring all funding monitoring reports are accurate and submitted in a timely manner, including reports from sub-contractors

·         Maintain relationships with Commissioners and Monitoring Officers


·         Attend Contract Partnership Meetings 

·         Develop and manage relationships with partners

·         Collaborative working with commissioners and senior operational managers across a range of sectors and organisations

·         Representing the organisation at external events


·         Strategic involvement with fundraising, PR and social policy work

·         Joint working with Funding and Development Manager to secure finances

·         Development of income streams, including fundraising, and project income

·         Managing implementation and growth

Service Staff and Resource Management

·         Recruitment and management of service staff and resources to achieve contract requirements, as well as quality and cost performance indicators

·         Delivery and oversight of staff performance management reviews and supervision systems and in line with required competencies

·         Resolving performance issues among staff and volunteers engaged in services

·         Development of workforce plans including competency frameworks to meet the operational requirements of the organisation

Service Development

·         Production and implementation of operational work plans and budgets

·         Management and monitoring of services budgets including analysis, reporting and action on variances

·         Negotiation, development and implementation of new, scaled up or pilot services

·         Ad hoc reports as requested by the CEO and funders

·         Analysis of performance leading to service changes and improvements to increase user and funder outcomes/level of satisfaction/perceived value of the service

·         Management of change plans including internal and external communications, HR and related technical issues.

·         Meet legislative and all relevant regulatory requirements

·         Ensure the values of The Living Room Hertfordshire are upheld across the organisation

·         Attend meetings and training courses as required, including regular review meetings and annual Performance Management Review meetings with the CEO

·         Uphold and implement the policies and procedures of The Living Room Hertfordshire throughout all aspects of the work of the organisation

 General Requirements

  1. Responsibility for your own health and safety at work and for the health and safety of colleagues and visitors.
  2. The job is based in St. Albans with a minimum of one day in Stevenage.  Other occasional travel is involved.
  3. This appointment is worked on five days.
  4. No overtime will be paid for this post, but time off in lieu (TOIL) may be awarded and given if agreed in advance with the CEO, in line with the Charity’s policy on TOIL.             

5.    Undertake from time to time such other tasks as may be required including administrative duties in connection with the post

  1. You must be willing to take your annual leave at times which fit with the requirements of the job and leave of more than 2 working days must be booked 6 weeks in advance with the CEO.

NB This job description forms part of the Contract of Employment for the person appointed to this post.  This job description reflects the position at this present time and is subject to possible change in the future.  As a general term of employment, the Charity may make any necessary changes in job content, or may require the post holder to undertake other duties, at any location in the Charity’s service, if such changes are appropriate to the employee’s role.

Closing date for applications is 28th February. 

Please call Jackie on 01438 355649 for a paper application form. 

CGL Spectrum Partner bulletin

Service Redesign

As you may already be aware, if you read Issue 1 of this bulletin or joined us at the redesign meetings we held in October and November, we are making a series of changes to the way we deliver substance misuse treatment in Hertfordshire. 

Changes to hub locations

The following hubs will be changing to become more community-based over the course of 2017:

 Wolsey House, Hemel Hempstead (moving by April 2017)  

 Solutions House, Letchworth (moving by April 2018)

 Majestic House, Borehamwood (moving by September 2017)

 Vicker’s House, St Albans (moving by September 2017)  Hugill House, Waltham Cross (moving by November 2018) 
Key dates
Monday January 9th 2017 – All medical reviews will take place in either the Hatfield, Hertford, Stevenage or Watford services.  
End of January 2017 - All Spectrum teams will be moved into their new primary hubs and the Borehamwood, Waltham Cross, Letchworth, St Albans and Hemel services will be used as community satellites for group sessions and key-working.

Frequently Asked Questions  

Are local services closing down? Services are not closing down. We are going to stop using 5 hub buildings by the dates mentioned under ‘Changes to hub locations’ (left). This will not happen overnight and we will source alternative community venues in the affected areas to hold groups and one-to-ones.    All medical reviews, vaccinations etc will take place in the nearest remaining hubs as of January 9th 2017 and staff will be based there when not doing keywork or holding groups.   
Where will key-work and group sessions take place? For now Service Users will still attend these sessions at their regular hub. Once the use of alternative venues has been finalised, their Key Worker will inform them of where they need to attend.  
What about medical reviews? Service Users that need to attend medical reviews will do so at one of the 4x new primary hubs: Hatfield, Stevenage, Hertford or Watford. 
Are Key Workers changing? All Key Workers are specialising in new roles so they can provide a higher level of care to Service Users. These roles are:  Specialist Drug Worker  Specialist Alcohol Worker  Rapid Engagement and Brief Intervention Worker  Complex Case Worker
This means that although we will try to arrange for Service Users to see the same Key Worker this may not be possible.   
What about the Doctor or Nurse? Likewise the regular service Doctor or Nurse may change in January.  
When will this happen? Key dates are listed on the left hand side and centre left (above).    
Further Queries If you have any other questions please do not hesitate to contact us via: or speak to any of the Deputy Service Managers below: 
 – covers Watford, Hemel, Borehamwood, St Albans, Hatfield  – covers Letchworth, Stevenage, Hertford, Waltham Cross and Cheshunt   – covers Criminal Justice, Family Safeguarding and Hospital Liaison Team  

CGL Redesign

CGL is redesigning the way we deliver our services in Hertfordshire (please see attached bulletin).


Our redesign starts in November 2016 and we are holding a series of meetings where you can find out more and air any questions or queries.



Please find your nearest meeting below:


(1) 24th October, 3.00-4.30pm - 8 Station Road, Watford, WD17 1JU

(2) 25th October 2.00-3.30pm   - Armstrong House, Norton Road, Stevenage, SG1 2LX

(3) 26th October 2.00-3.30pm- Graham House, Yeomans Court, Ware Road, Hertford, SG13 7HJ   

(4) 27th October, 3.00-4.30pm - St Martin’s House, Hatfield, AL10 0UR



Download the Bulletin to find out more


Strawberry cough NPS Alert

ALERT ISSUED 9th November 2015

This alert is to raise awareness of a novel psychoactive substance (NPS)


Essex drug and alcohol service providers have had a client come into the Braintree 

Outreach service and informed that he had tried the NPS -Strawberry Cough last 


 He had a bad reaction- couldn’t recognise anybody, was foaming at the mouth and 

an ambulance was called which resulted in him being hospitalised for 5 hours. 

This is information from the internet FYI:-





Starts at £4.50 per gram. Strawberry Cough is a herbal blend containing N-((3s, 5s, 

7s)-adamantan-1-yl)-1-(5-fluoropentyl)-1H-indazole-3-carboxamide. This research 

chemical represents a unique synthetic cannabinoid chemotype and researching this 

product will usually last a few hours.