Treasurer and Trustees Urgently Needed

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Viewpoint is a small charity based in Welwyn Garden City. We provide advice and support to promote mental wellbeing to anyone experiencing a mental health and/or addiction challenge.

Our vision
We will work together with people with mental health and/or addiction challenges to influence change

Our mission
We provide advice and support to promote mental wellbeing to anyone experiencing a mental health and/or addiction challenge. We involve people and provide information and a voice to improve services

We are seeking people with the skills to support the governance of the charity and ensure that it remains guided by its constitution and service level agreements.

We need Trustees with the following skills:

  • Managing finances / accounting

  • Business and strategic planning

  • Marketing and communications

  • Project and risk management

  • Partnership working

  • Fundraising experience

If you feel you have the skills and time to help a charity during this difficult financial climate please call Leslie Billy to discuss on 01707 386136 or e-mail . The Board meets every 3 months on a Weds eve 5.30-7.30pm

Click here to view the poster

Viewpoint Annual Survey for Stakeholders 2017

Dear Colleagues and Stakeholders

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We would like to ask you to kindly fill in this short questionnaire on our services.

Viewpoint values your opinions and ideas.

What we really want to know is:

  • What do you know about us?
  • What do you think about us?
  • How we can improve Viewpoint for your client’s benefit?

Please click on to to just answer a few quick questions.

Thank you sincerely, to all those who complete our survey.

Viewpoint Survey for Supporters 2017

Dear Supporters

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Viewpoint would like to hear your views on our charity.

What we want to know is:

  • What do you know about us?
  • What do you think about us?
  • How can we improve Viewpoint for your benefit?

Please click on this short survey to help us evaluate our service:

Closing date is 2nd Jan 2018.

Please contact us if you require a hard copy of the questionnaire sent to you.

Each annual survey completed will be entered in a raffle for Tesco vouchers. 1st prize = £50, 2nd prize = £25 and 3rd prize = £15

We will provide feedback by the end of Feb 2018.

Thank you very much for your help and involvement.

Weltech Centre
Welwyn Garden City

General enquiries tel: 01707 386136

Viewpoint has moved!

Viewpoint has moved!


Viewpoint has now moved office to a new location in Welwyn Garden City. Please find our new address below:




Weltech Business Centre


Welwyn Garden City



Our new telephone number is:

01707 386136


·       We are currently diverting our post to the new postal address and have a message on our old telephone number informing people of the change.

·       All email addresses remain the same.

·       Please do not use our FREEPOST address as it will not reach us.


Please bear with us for a few days as we get use to our new surroundings and find out where everything is!


If you have any questions, please call us on 01707 386136

Calling all writers!

Contribute to the next edition of the Ballyhoo Xtra


Viewpoint is looking for people to submit articles on User involvement for the next edition of the Ballyhoo Xtra.

As we move into 2016, we thought it would be good to hear from our members, colleagues and partners to find out what they think about user involvement, what is important and how we can all ensure that service user views can make the biggest impact on service provision and delivery as possible.

We would love to have your submissions, up to 800 words (but shorter submissions are also welcome).
Articles which do not make the Ballyhoo may be used on the Viewpoint website as we look to increase the content directly from our members.

To submit, please email by 29th January 2016 or call 01707 328014 and speak to Simon for further guidance.

An Update on the Viewpoint contract

We recently wrote or emailed our members and stakeholders to update them on our contact with Hertfordshire County Council, stating that this was naturally due to come to an end on 31st March 2016. Furthermore, we were concerned that the 8 themes identified by the Community Wellbeing Team did not include provision for an organisation to support the service user voice.


We have received a positive update from the Community Wellbeing Team, which states that they have listened to service user and stakeholder feedback and are now preparing a tender for user involvement. As this process can take some time, they have asked Viewpoint to enter negotiations around continuing our contract until the new service is in place. Viewpoint would be able to compete for this tender to try and secure an ongoing contract.

The Community Wellbeing Team have stated that they will keep people up to date with the progress of the negotiations and the contract tender.

We suggest that you download the full briefing from the commissioners.



Tom Cahill to attend Viewpoint Forum - 24 August

If you have a mental health problem and see a GP or use mental health services and live in South East Herts, you are invited to a meeting on 24th August.

Our guest speaker is Tom Cahill, Chief Executive, Hertfordshire Partnership University NHS Foundation Trust (HPFT). This is an opportunity for service users to ask questions about local mental health services provided by HPFT, give feedback and to hear about plans for the delivery of services in the future.

The meeting will be run by Jacqui Deakin of Viewpoint, a mental health and drug and alcohol charity which empowers people to have a say about their services and monitor their development.

Reasonable travel expenses will be paid and tea and coffee will be available.

For more information, contact Jacqui Deakin at Viewpoint, 56 Bridge Rd East, Welwyn Garden City, AL7 1JU.

01707 328014

0795 2049398

Viewpoint Focus Group Reports - "Control and Restraint" and "Supported Housing"

Viewpoint recently held two workshops in partnership with NSUN, to enable its members to influence guidance on control and restraint and on supported housing. The information gathered at each of the workshops was collected into these reports by NSUN.

You can download the report on Control and Restraint here.

You can download the report on Housing here.


We need you as a Trustee!

Help Us! - bEcome a trustee today

Help Us! - bEcome a trustee today

Viewpoint is a charity whose purpose is to use the views and expertise of people who use mental health and drug and alcohol services in Hertfordshire to bring about change for the better. We also deliver user led training and mental health promotion.

By becoming a Trustee, you will be helping to make a difference to people’s lives and their experiences of the services that are set up to support them. You will be a pioneer in promoting user led services for the future.

Charity Trustees are unpaid volunteers. However, out of pocket expenses are paid for travel. Trustees have and must accept ultimate responsibility for directing the affairs of a charity, and ensuring that it is solvent, well-run, and delivering the charitable outcomes for the benefit of the public for which it has been set up.

The committee meets every 6 weeks and our Trustees also try to volunteer their time to help with projects whenever they can.

In particular we would like to recruit Trustees who have the following expertise:

  • Fundraising capabilities
  • Financial experience
  • Personnel / HR experience
  • Marketing experience
  • Legal knowledge
  • Strategic planning capacity
  • Governance
  • Knowledge of mental health and / or drug and alcohol services

You can be co-opted onto the board if you miss the AGM, and if there are still vacancies for Trustees with certain expertise.

Please speak to Leslie Billy (CEO) on 01707 383641 or e-mail for further information.

We hope you will join us!

Viewpoint is looking for a Chair and more Trustees!

Viewpoint is an organisation which provide service user involvement in mental health and drug & alcohol across Hertfordshire. Established for over 10 years, we are a user led organisation which empowers people to use their experiences to improve services. We also provide training from the perspective of people with a personal experience.

The role of the Chair is to provide leadership and direction to the board of Trustees. The Chair’s aim is to enable the board to fulfill their responsibilities for the overall governance and strategic direction of the organisation.

 The main responsibilities of the chair are to:

Chair and organise board meetings and set agendas.

Provide leadership for the Board of Trustees in their role of setting the strategy and policy of the organisation.

Represent the organisation at appropriate events, meetings or functions.

Act as a spokesperson for the organisation where appropriate.

Attend and be a member of working groups when appropriate.

Liaise with Chief Executive to keep an overview of the organisation’s affairs and to provide support as appropriate.


The committee meets every 6 weeks.

 Please note this position is unpaid but out of pocket expenses will be reimbursed.

  Download the Chair Role Description here.

Please speak to Leslie Billy (CEO) on 01707 383641 or e-mail


We hope you will join us!

Service User Reviews of Mental Health Charities

Viewpoint has been asked by the Community Wellbeing Commissioning Team to help gather the views of service users about the voluntary sector mental health organisations they commission. They will use this feedback during contract reviews and to help them find areas of need in what they provide.


What are Viewpoint doing?

We will be holding a series of specific forums as well as Peer led workshops to find out your experiences of the voluntary sector organisations. We will also be collecting views via an online survey which can be accessed here.

Who should attend?

We would like people who have used any of the following services to attend.

 High Town Praetorian

Mind in Mid Herts

Turning Point

Herts Mind Network

Guideposts Trust

Herts Young Homeless

New Hope (previously Watford New Hope Trust)


Who is running it?

The meeting will be run by either a project worker for Viewpoint or by a supported Peer Reviewer who has personal experience of mental health problems. They will be there to listen to your views about the charities and pass this information back to the Commissioners.

 What feedback will I get?

The report, written by Viewpoint, will be available in early April by contacting us or looking on our website

 Who do I contact?

To find out more or to say that you would like to attend an event, contact Viewpoint using the details below. Alternatively, look in the events section to see what is on. (This section will be regularly updated)




I can’t attend but want to input

No problem, contact Viewpoint and we can have a chat with you so that your views can be included. There will also be a survey which can be filled in online or sent to you by post.


Contact us on:

Viewpoint, 56 Bridge Road East

Welwyn Garden City Al7 1JU

Tel: 01707 328014 


Reasonable travel expenses will be paid to attend this meeting 

We need Peer Reviewers. Can you help?

Viewpoint has been asked to support the Community Wellbeing Team in reviewing the existing portfolio of voluntary sector mental health contracts in Hertfordshire that they commission and we need service users to help lead peer review workshops.

To ensure that service users are able to feedback their experiences for commissioners to use within their contract reviews, we will be using a variety of methods to hear what people say.

We believe that it is essential that this done by engaging service users as Peer Reviewers and we want you to contact us if you are interested. We are running a Peer Reviews planning workshop on the afternoon of Friday 16th January 2015 from 1pm – 2:30pm please can you confirm your availability to attend the workshop at your earliest opportunity.

The workshop will look at beginning to put in place the structure of the Peer Reviews that we would like to run in late Jan, Feb, and early March 2015; the Community Wellbeing Team need to have a report ready by the last week in March.


If you are interested in being a Peer Reviewer the contact Leslie on 01707 328014 or via 


Viewpoint AGM & proposed resolution

As you will hopefully know, Viewpoint is holding its Annual General Meeting (AGM) from 1pm to 4pm on 28th November 2014 at the Focolare Centre in Welwyn Garden City. This year we have 7 trustees standing for nomination as well as an important resolution to enable us to complete the next stage of changing our status to a Charitable Incorporated Organisation (CIO)


As you may remember during our AGM on 25th October 2013, we asked for members’ approval to change our status from an unincorporated Charity to a Charitable Incorporated Organisation. This would enable us to provide a more stable platform for delivering the objects of Viewpoint while also providing security to the organisation and trustee board. The move will be looked on favourably by funders who expect good governance and takes advantage of the new structure as it was intended.


The process is well underway, with the CIO currently waiting to be accepted by the Charity Commission. The constitution is available for all members to read and it is important to note that the Object of the charity has not changed, nor are there restrictions on nominations to the trustee board. This process will not affect the day to day running of the organisation and has no impact on our aims and objectives. The name of Viewpoint will also not change.


In order to complete the next stage of the process, we need to ask members permission to dissolve Viewpoint and agree the transfer of assets and liabilities (such as our commissioned contracts and staff) to the new CIO. This is a technical procedure governed by the Charity Commission and must fall in line with our current constitution.


Our current constitution states that there needs to be a 2/3 (two thirds) majority agreement by members ‘present and voting’ to enable this to happen. We have set out in the resolution below that the dissolution will only occur once the new CIO has been accepted. Current trustees from Viewpoint will form the new board and nominations will continue as normal at the AGM next year.


The trustees have decided that postal voting will not be available for this resolution as they feel it is important for people to be able to ask questions at the AGM prior to the vote.


What if an agreement is not reached?

 The trustees of Viewpoint feel strongly that this is an important move for the organisation. As previously mentioned, it has been agreed in principle at the AGM in 2013 and this is the next stage in the process. Dissolving Viewpoint is simply a step in this process and will not result in a change of the services Viewpoint provides.


If the agreement is not reached then the trustees feel this will put the organisation at risk. The contracts managed by Herts County Council for the voluntary sector are due to be reviewed and we need to ensure we are in the best position to provide for our members.


The resolution which will be proposed at the AGM is as follows


As part of the change of status to a Charitable Incorporated Organisation (CIO) as agreed by members at the AGM on 25th October 2013, the trustees of Viewpoint propose that, subject to the successful registration of Viewpoint (the CIO) with the Charity Commission they will:

1.     Dissolve the Charity in accordance with Clause U of the constitution

2.     Transfer all assets and liabilities to Viewpoint CIO

If you have any questions about the resolution then please feel free to contact Leslie Billy on 01707 328014 or