Online Consultations Survey

Online consultations: an alternative way to have a consultation from your GP – surveys now open for your views

NHS England is gathering views on an alternative way for patients and carers to have a consultation with their practice.

Online Consultations are a way for patients to contact their GP practice without having to wait on the phone or take time out to come into the practice. Using a smartphone, tablet or computer, you can contact your practice about a new problem or an ongoing issue. You can ask questions or tell your GP about your symptoms. The practice will ensure your contact is dealt with by the right person in the team, helping ensure you are served as quickly and appropriately as possible. Sometimes this will mean you will need a phone call with the GP or nurse, or an appointment at the practice, and this will be arranged as usual.

Lots of people are already using practice websites to make an appointment, get test results, order a repeat prescription or to view their summary records, so this is a simply a further service being made available to current systems.

We want to find out what you think about using online consultation with your GP practice (not about hospital appointments).

This short survey should take less than 10 minutes to complete and we would really like to hear what you think. The survey is open from Tuesday 08 May and closes on Friday 15 June 2018.

You can find out much more about the programme on the NHS England website – including a link to an online survey to give us your views 

For more details about this research project, email