Advice services available from Welwyn Hatfield CAB

General advice services

These sessions are open to everyone and offer information and advice on all subjects including benefits, relationships, employment, housing and debt. If you know of someone who has a problem they would like to discuss, please encourage them to drop in to see one of our trained advisers.

No appointment is necessary. After a brief assessment an appointment may be made if more time is needed. 


Hatfield - Queensway House, Queensway, Hatfield, AL10 0LW
                 Monday, Tuesday and Thursday
                 9.30am - 2.00pm


Welwyn Garden City - Christchurch, Broadwater Road, WGC, AL7 3AX
                                      Tuesday 10:00am - 3.00pm


YMCA Space Youth and Community Centre (Hatfield and WGC) - There is a drop in advice session at each location, once a fortnight. Please see www.welwynhatfieldcab.org.uk for availability. 

Alternatively people can telephone for help. 


ADVICE LINE: 08444 111444
Monday to Friday
10am - 4pm

Advice services for specific subjects and issues

You can either refer your service users or give them the contact details so they can get in touch.

Homelessness Prevention – for residents of Welwyn Hatfield 

Money advice for people with rent or mortgage arrears. The advisers can help to negotiate with creditors, identify options for dealing with debts, advise on benefits and help to maximise income.

Contact 01707 268058 or hpp@whcab.org.uk 

Homelessness Prevention – for tenants of Paradigm Housing in Hertfordshire

Money advice for Paradigm Housing tenants with rent arrears. The adviser can help to negotiate with creditors, identify options for dealing with debts, advise on benefits and help to maximise income.

Although we can help anyone in Hertfordshire, the tenant must be able to get to Hatfield for the appointment. Where this isn’t possible they should drop in to their local CAB.

Contact 01707 280423 or biancam@whcab.org.uk  

Healthy Homes – for residents of Welwyn Hatfield 

Advice on fuel efficiency and getting the best energy deal. After an initial assessment, usually by way of a home visit, the adviser will provide information on the schemes available to help with home improvements and adaptations. Advice will be given on grants available to help people to heat their homes as well as practical advice on reducing fuel costs.

Contact 01707 280416 or peterh31@whcab.org.uk  

As well as home visits we can offer talks to groups of people. This can be at the place where the group usually meets. For more information or to arrange for someone to give a talk please contact on the above details.

Welwyn Hatfield Community Housing Trust Advice Project – for tenants of WHCHT

Debt and benefits advice from CAB advisers for WHCHT tenants. The advisers are based at the WHCHT housing offices.

Tenants are asked to either contact their housing officer or email the CAB advisers direct for an appointment.

Welwyn Garden City welwyn.whcht@whcab.org.uk 

Hatfield   hatfield.whcht@whcab.org.uk    

Foodbank advice project – for residents of Welwyn Hatfield 

Have you recently referred someone to a foodbank or issued a food voucher? The number of vouchers that can be issued to an individual is limited, so please consider encouraging them to get advice to improve their situation.  

Contact stephen3@whcab.org.uk or 01707 280419

Mental Health Project - for residents of Welwyn Hatfield 

A money advice casework service specifically for people who need extra support due to mental health issues, with getting their finances in order.

Contact celiah@whcab.org.uk or 01707 280424

Disability Benefits Project – Hertfordshire residents

Do you know of someone who needs advice and support with applying for Personal Independence Payment, Attendance Allowance, Disability Living Allowance or Employment and Support Allowance? After a brief assessment an appointment will be made with an adviser who can assist with completing the application form. Home visits are available.

This project only supports people over the age of 18. For claimants who are under the age of 18, please contact Hertfordshire County Council Money Advice Unit on 0300 123 4042

Contact details 
•    Phone: 01707 280414
•    Email: benefits.outreach@whcab.org.uk

As well as home visits we can offer talks to groups of people. This can be at the place where the group usually meets. For more information or to arrange a talk please contact on the above details.

Advice for Deaf people – Hertfordshire residents

We can provide advice on any subject provided in British Sign Language, Sign Supported English or Lipspeaking. To book an appointment, email adrians6@whcab.org.uk giving brief contact details and the adviser will get back to you. If email cannot be used please send a text to 07756 148591. Calls cannot be accepted to this number. 

Appointments will take place at the CAB office local to the person needing advice.

Money management workshops

Also known as financial capability, these workshops are designed to help people budget and make their money go further. 

Workshops can be tailored to individual groups and delivered at your premises.

If you would like more information please contact Carole Royce, the project coordinator for the Big Lottery’s Advice Services Transition Fund, at Caroler1@whcab.org.uk or 01707 280411.

Adviceguide training for frontline workers

Would your staff and volunteers like to be able to provide basic information to service users? If so, you may be interested in training on how to use Adviceguide, the online self-help website from CAB. We can show you how to find the information you need to help those you work with.

For more information please contact Carole Royce (details noted above)