Viewpoint Ballyhoo Spring Newsletter


Spring is in the air…

…although being Britain this may not last for long!

Traditionally spring is the time for new beginnings and clean starts and at Viewpoint we will be making what we hope will be some positive and exciting new changes to the way we work.

As Viewpoint Chief Executive, Leslie Billy, explains:

“Viewpoint has been reviewing its services in a variety of ways, as we want to work even more closely with our members, both to better understand people’s views and concerns and to benefit from the great variety of skills and talents our members can offer.

One of the ways we hope to achieve this is with the development of a User Council for those with lived experience to help guide and shape how we do things going forward.

We also very much enjoyed the Dragons Den event we held on the 18th of January - people told us what services they would like Viewpoint to provide and where there were gaps in services for people with mental health and addiction challenges. There were some great ideas pitched and we would like to take them all forward in some way. We’ll be sure to update you as things develop…

Pre-Peer Mentoring Course (PPM)

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Monday March 25th, April 1st, 8th, & 15th, 2019

10.30 am – 2.30 pm

Do you or have you had experience of addiction issues?

Have you heard of Peer Mentoring?

Want to know more about it?

Mentoring can be defined as a 'one-to-one, non-judgemental relationship in which an individual, the mentor, gives time to support and encourage another.' It recognises people's need for having somebody there for them as they develop skills and gain the confidence to become independent and lead fulfilled lives.

Our free 4-session course is aimed at giving people the confidence and knowledge to take the first step in peer mentoring or volunteering.

Held at: Yeomans Court, 1 Ware Rd, Hertford SG13 7HJ

If you would like to attend, please call Viewpoint on 01707 386136 or email: Leslie Billy on

Reasonable travel expenses, refreshments, are provided

View the flyer here and view the registration form here

Treasurer and Trustees Urgently Needed

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Viewpoint is a small charity based in Welwyn Garden City. We provide advice and support to promote mental wellbeing to anyone experiencing a mental health and/or addiction challenge.

Our vision
We will work together with people with mental health and/or addiction challenges to influence change

Our mission
We provide advice and support to promote mental wellbeing to anyone experiencing a mental health and/or addiction challenge. We involve people and provide information and a voice to improve services

We are seeking people with the skills to support the governance of the charity and ensure that it remains guided by its constitution and service level agreements.

We need Trustees with the following skills:

  • Managing finances / accounting

  • Business and strategic planning

  • Marketing and communications

  • Project and risk management

  • Partnership working

  • Fundraising experience

If you feel you have the skills and time to help a charity during this difficult financial climate please call Leslie Billy to discuss on 01707 386136 or e-mail . The Board meets every 3 months on a Weds eve 5.30-7.30pm

Click here to view the poster

Viewpoint Annual Survey for Stakeholders 2017

Dear Colleagues and Stakeholders

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We would like to ask you to kindly fill in this short questionnaire on our services.

Viewpoint values your opinions and ideas.

What we really want to know is:

  • What do you know about us?
  • What do you think about us?
  • How we can improve Viewpoint for your client’s benefit?

Please click on to to just answer a few quick questions.

Thank you sincerely, to all those who complete our survey.

Viewpoint Survey for Supporters 2017

Dear Supporters

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Viewpoint would like to hear your views on our charity.

What we want to know is:

  • What do you know about us?
  • What do you think about us?
  • How can we improve Viewpoint for your benefit?

Please click on this short survey to help us evaluate our service:

Closing date is 2nd Jan 2018.

Please contact us if you require a hard copy of the questionnaire sent to you.

Each annual survey completed will be entered in a raffle for Tesco vouchers. 1st prize = £50, 2nd prize = £25 and 3rd prize = £15

We will provide feedback by the end of Feb 2018.

Thank you very much for your help and involvement.

Weltech Centre
Welwyn Garden City

General enquiries tel: 01707 386136

Hertfordshire Alliance Survey 2016

Survey of the Mental Health and Drug and Alcohol Services and Treatments Available to Adults Living in Hertfordshire 2016

This report is a continuation of the mental health ‘Survey of Care and Treatment’, initially started in Hertfordshire by Glyn Trollope alongside a partnership of organisations. It sets out the views of service users and carers, in reference to the services they access to support their wellbeing. The survey is carried out highlight areas of good practice, in addition to pinpointing areas for improvement. We would like to thank our partner organisations for their support and of course the service users and carers who took the time to share their experiences.


To download the report please click here.

Viewpoint at Herts Pride 2017

Viewpoint had a stand at this year's Herts Pride festival.

As well as giving our information about Viewpoint, we gave out information on keeping well, a mindfulness CD, LGBT* and mental Health and Drug and Alcohol services in Hertfordshire.

The day was really positive. We were welcomed with smiles, rainbow face paint, stickers and positive affirmation cards and a great day was had networking and talking to participants at the festival.

We also managed to see a few of the acts and there was some fantastic singers including Kane Coxhall, a Dolly Parton sound alike and many other great acts / singers!

Fantastic - see you all next year!


Viewpoint has moved!

Viewpoint has moved!


Viewpoint has now moved office to a new location in Welwyn Garden City. Please find our new address below:




Weltech Business Centre


Welwyn Garden City



Our new telephone number is:

01707 386136


·       We are currently diverting our post to the new postal address and have a message on our old telephone number informing people of the change.

·       All email addresses remain the same.

·       Please do not use our FREEPOST address as it will not reach us.


Please bear with us for a few days as we get use to our new surroundings and find out where everything is!


If you have any questions, please call us on 01707 386136

Support Neil Allbones on the Mind Hike 2016 - Offa's Dyke Path

Neil Allbones has signed up to the Mind Hike 2016 to raise money for Mind im memory of his wife and Viewpoint member Lou.

The Offa Dyke hike along the England and Wales border, Is a 40 mile hike to be completed in 24 hours trekking through the day and night. 2 teams will take part, one going from the south and one going from the north. The aim is for both teams to be at the the top in 24 hours to complete the challenge. 

If you wish to sponsor Neil, then click here visit his fundraising page.



Calling all writers!

Contribute to the next edition of the Ballyhoo Xtra


Viewpoint is looking for people to submit articles on User involvement for the next edition of the Ballyhoo Xtra.

As we move into 2016, we thought it would be good to hear from our members, colleagues and partners to find out what they think about user involvement, what is important and how we can all ensure that service user views can make the biggest impact on service provision and delivery as possible.

We would love to have your submissions, up to 800 words (but shorter submissions are also welcome).
Articles which do not make the Ballyhoo may be used on the Viewpoint website as we look to increase the content directly from our members.

To submit, please email by 29th January 2016 or call 01707 328014 and speak to Simon for further guidance.

An Update on the Viewpoint contract

We recently wrote or emailed our members and stakeholders to update them on our contact with Hertfordshire County Council, stating that this was naturally due to come to an end on 31st March 2016. Furthermore, we were concerned that the 8 themes identified by the Community Wellbeing Team did not include provision for an organisation to support the service user voice.


We have received a positive update from the Community Wellbeing Team, which states that they have listened to service user and stakeholder feedback and are now preparing a tender for user involvement. As this process can take some time, they have asked Viewpoint to enter negotiations around continuing our contract until the new service is in place. Viewpoint would be able to compete for this tender to try and secure an ongoing contract.

The Community Wellbeing Team have stated that they will keep people up to date with the progress of the negotiations and the contract tender.

We suggest that you download the full briefing from the commissioners.



Executive summary for the Peer Review of Voluntary Sector Services Hertfordshire

Executive summary for the Peer Review of Voluntary Sector Services Hertfordshire

Leslie Billy


 The purpose of the review and the peer workshops was to seek service users’ views, thoughts and ideas about the voluntary sector mental health services commissioned throughout Hertfordshire by the Community Wellbeing Team (CWT). The feedback contained in this report from service users will be used in the contract review meetings for all the services reviewed to enable them to share good practice and identify areas of need in what they provide and potential gaps in service provision.


Viewpoint and the CWT wanted to ensure that there was authentic service user involvement throughout all aspects of the review process with a meaningful opportunity for peer led workshops and for people with mental health needs to be supported in getting their voices heard.


We ran a Peer Reviewer’s planning workshop in early January, to look at the context and background for this review. We were also able put in place an agreed structure for how these workshops would be run and agree a consistent approach to how we would capture the information generated and approve the development of an information pack for all peer reviewers inclusive of what support they should expect from Viewpoint.


We organised, advertised and ran peer led workshops across the county, from late January to early March 2015. These workshops were focussed on the organisations commissioned by CWT (High Town Praetorian, Mind in Mid Herts, Turning Point, Herts Mind Network, Guideposts Trust, Herts Young Homeless, New Hope, Rethink and Viewpoint). We also ensured that other voluntary sector organisations not commissioned by CWT were able to give their service users the opportunity to complete the questionnaire and have their voices heard.


We also informed service users of the opportunity to be supported by a peer reviewer on a 1:1 basis, for example face to face or via a telephone interview, and communicated this opportunity via our social media platform, emails, text messaging and in our forums.


Throughout the review is was shown that the third sector organisations often provided service users with a vital safety net of support for long periods in their lives where statutory services have limited contact. The social aspect of the services reviewed enables people to build up their self-confidence and have a sense of belonging.


As detailed in the report, there are areas where improvements can be made. Consistency of provision across geographical areas, communication with service users and the recruitment of new clients can be enhanced but we have heard many times that the third sector adds support which is valued by its service users.


I would like to take this opportunity to sincerely thank all of the peer reviewers for the immense work they put into this review and in particular the workshops they facilitated. Also the support, patience and understanding they gave to fellow service users which I believe contributed to the richness of the feedback we received.


I would also like to thank all the voluntary sector organisations who took part in this review for their support, access to individuals who use their services and use of their premises for the peer led workshops. Viewpoint continues to value our collaborative relationships.


To download the documents, click below.

Easy Read Summary

Review Report

Commissioner Response

Review Data