Viewpoint Annual Survey for Stakeholders 2017

Dear Colleagues and Stakeholders

Jigsaw Piece.jpg

We would like to ask you to kindly fill in this short questionnaire on our services.

Viewpoint values your opinions and ideas.

What we really want to know is:

  • What do you know about us?
  • What do you think about us?
  • How we can improve Viewpoint for your client’s benefit?

Please click on to to just answer a few quick questions.

Thank you sincerely, to all those who complete our survey.

Viewpoint Survey for Supporters 2017

Dear Supporters

Jigsaw Piece.jpg

Viewpoint would like to hear your views on our charity.

What we want to know is:

  • What do you know about us?
  • What do you think about us?
  • How can we improve Viewpoint for your benefit?

Please click on this short survey to help us evaluate our service:

Closing date is 2nd Jan 2018.

Please contact us if you require a hard copy of the questionnaire sent to you.

Each annual survey completed will be entered in a raffle for Tesco vouchers. 1st prize = £50, 2nd prize = £25 and 3rd prize = £15

We will provide feedback by the end of Feb 2018.

Thank you very much for your help and involvement.

Weltech Centre
Welwyn Garden City

General enquiries tel: 01707 386136

Hertfordshire Alliance Survey 2016

Survey of the Mental Health and Drug and Alcohol Services and Treatments Available to Adults Living in Hertfordshire 2016

This report is a continuation of the mental health ‘Survey of Care and Treatment’, initially started in Hertfordshire by Glyn Trollope alongside a partnership of organisations. It sets out the views of service users and carers, in reference to the services they access to support their wellbeing. The survey is carried out highlight areas of good practice, in addition to pinpointing areas for improvement. We would like to thank our partner organisations for their support and of course the service users and carers who took the time to share their experiences.


To download the report please click here.

Viewpoint at Herts Pride 2017

Viewpoint had a stand at this year's Herts Pride festival.

As well as giving our information about Viewpoint, we gave out information on keeping well, a mindfulness CD, LGBT* and mental Health and Drug and Alcohol services in Hertfordshire.

The day was really positive. We were welcomed with smiles, rainbow face paint, stickers and positive affirmation cards and a great day was had networking and talking to participants at the festival.

We also managed to see a few of the acts and there was some fantastic singers including Kane Coxhall, a Dolly Parton sound alike and many other great acts / singers!

Fantastic - see you all next year!


Viewpoint has moved!

Viewpoint has moved!


Viewpoint has now moved office to a new location in Welwyn Garden City. Please find our new address below:




Weltech Business Centre


Welwyn Garden City



Our new telephone number is:

01707 386136


·       We are currently diverting our post to the new postal address and have a message on our old telephone number informing people of the change.

·       All email addresses remain the same.

·       Please do not use our FREEPOST address as it will not reach us.


Please bear with us for a few days as we get use to our new surroundings and find out where everything is!


If you have any questions, please call us on 01707 386136

Support Neil Allbones on the Mind Hike 2016 - Offa's Dyke Path

Neil Allbones has signed up to the Mind Hike 2016 to raise money for Mind im memory of his wife and Viewpoint member Lou.

The Offa Dyke hike along the England and Wales border, Is a 40 mile hike to be completed in 24 hours trekking through the day and night. 2 teams will take part, one going from the south and one going from the north. The aim is for both teams to be at the the top in 24 hours to complete the challenge. 

If you wish to sponsor Neil, then click here visit his fundraising page.



Calling all writers!

Contribute to the next edition of the Ballyhoo Xtra


Viewpoint is looking for people to submit articles on User involvement for the next edition of the Ballyhoo Xtra.

As we move into 2016, we thought it would be good to hear from our members, colleagues and partners to find out what they think about user involvement, what is important and how we can all ensure that service user views can make the biggest impact on service provision and delivery as possible.

We would love to have your submissions, up to 800 words (but shorter submissions are also welcome).
Articles which do not make the Ballyhoo may be used on the Viewpoint website as we look to increase the content directly from our members.

To submit, please email by 29th January 2016 or call 01707 328014 and speak to Simon for further guidance.

An Update on the Viewpoint contract

We recently wrote or emailed our members and stakeholders to update them on our contact with Hertfordshire County Council, stating that this was naturally due to come to an end on 31st March 2016. Furthermore, we were concerned that the 8 themes identified by the Community Wellbeing Team did not include provision for an organisation to support the service user voice.


We have received a positive update from the Community Wellbeing Team, which states that they have listened to service user and stakeholder feedback and are now preparing a tender for user involvement. As this process can take some time, they have asked Viewpoint to enter negotiations around continuing our contract until the new service is in place. Viewpoint would be able to compete for this tender to try and secure an ongoing contract.

The Community Wellbeing Team have stated that they will keep people up to date with the progress of the negotiations and the contract tender.

We suggest that you download the full briefing from the commissioners.



Executive summary for the Peer Review of Voluntary Sector Services Hertfordshire

Executive summary for the Peer Review of Voluntary Sector Services Hertfordshire

Leslie Billy


 The purpose of the review and the peer workshops was to seek service users’ views, thoughts and ideas about the voluntary sector mental health services commissioned throughout Hertfordshire by the Community Wellbeing Team (CWT). The feedback contained in this report from service users will be used in the contract review meetings for all the services reviewed to enable them to share good practice and identify areas of need in what they provide and potential gaps in service provision.


Viewpoint and the CWT wanted to ensure that there was authentic service user involvement throughout all aspects of the review process with a meaningful opportunity for peer led workshops and for people with mental health needs to be supported in getting their voices heard.


We ran a Peer Reviewer’s planning workshop in early January, to look at the context and background for this review. We were also able put in place an agreed structure for how these workshops would be run and agree a consistent approach to how we would capture the information generated and approve the development of an information pack for all peer reviewers inclusive of what support they should expect from Viewpoint.


We organised, advertised and ran peer led workshops across the county, from late January to early March 2015. These workshops were focussed on the organisations commissioned by CWT (High Town Praetorian, Mind in Mid Herts, Turning Point, Herts Mind Network, Guideposts Trust, Herts Young Homeless, New Hope, Rethink and Viewpoint). We also ensured that other voluntary sector organisations not commissioned by CWT were able to give their service users the opportunity to complete the questionnaire and have their voices heard.


We also informed service users of the opportunity to be supported by a peer reviewer on a 1:1 basis, for example face to face or via a telephone interview, and communicated this opportunity via our social media platform, emails, text messaging and in our forums.


Throughout the review is was shown that the third sector organisations often provided service users with a vital safety net of support for long periods in their lives where statutory services have limited contact. The social aspect of the services reviewed enables people to build up their self-confidence and have a sense of belonging.


As detailed in the report, there are areas where improvements can be made. Consistency of provision across geographical areas, communication with service users and the recruitment of new clients can be enhanced but we have heard many times that the third sector adds support which is valued by its service users.


I would like to take this opportunity to sincerely thank all of the peer reviewers for the immense work they put into this review and in particular the workshops they facilitated. Also the support, patience and understanding they gave to fellow service users which I believe contributed to the richness of the feedback we received.


I would also like to thank all the voluntary sector organisations who took part in this review for their support, access to individuals who use their services and use of their premises for the peer led workshops. Viewpoint continues to value our collaborative relationships.


To download the documents, click below.

Easy Read Summary

Review Report

Commissioner Response

Review Data




Tom Cahill to attend Viewpoint Forum - 24 August

If you have a mental health problem and see a GP or use mental health services and live in South East Herts, you are invited to a meeting on 24th August.

Our guest speaker is Tom Cahill, Chief Executive, Hertfordshire Partnership University NHS Foundation Trust (HPFT). This is an opportunity for service users to ask questions about local mental health services provided by HPFT, give feedback and to hear about plans for the delivery of services in the future.

The meeting will be run by Jacqui Deakin of Viewpoint, a mental health and drug and alcohol charity which empowers people to have a say about their services and monitor their development.

Reasonable travel expenses will be paid and tea and coffee will be available.

For more information, contact Jacqui Deakin at Viewpoint, 56 Bridge Rd East, Welwyn Garden City, AL7 1JU.

01707 328014

0795 2049398

Viewpoint Focus Group Reports - "Control and Restraint" and "Supported Housing"

Viewpoint recently held two workshops in partnership with NSUN, to enable its members to influence guidance on control and restraint and on supported housing. The information gathered at each of the workshops was collected into these reports by NSUN.

You can download the report on Control and Restraint here.

You can download the report on Housing here.


Hertfordshire Recovery Conference - Help choose the theme

We are the group planning and organising this year’s Recovery Conference – we are HPFT staff, third sector partners, service users and carer reps.


We would really value your feedback on possible themes and focus for this year’s conference.  All these topics would be developed with service users, carers and staff in mind.


Please select your first three preferences below in order of preference (i.e. 1 in the box for your first preference, 2 for your second preference, etc.)  Please feel welcome to add in any suggested topics or themes that you wish.  



Ranking 1-3

Proposed themes



Theme 1- Recovery oriented care planning (focus on how we work together to ensure a plan of care which both the staff member and the person who uses the services develop and agree together, as well as ensure we develop the principles of ‘Think Local, Act Personal’ focus on improving personalisation within services).



Theme 2 – Recovery Oriented Practice for People who are under the Mental Health Act (how we work to ensure that our practice is recovery oriented for those who are detained).



Theme 3 – Prevention within Mental Health Services (how we ensure that we work to build in prevention and wellbeing in all aspects of the work we do within our services, including implementing the principles of ‘Think Local, Act Personal and ensure we make this real for people).



Theme 4 – Therapeutic approaches within Recovery (e.g. using solution focused questions, using motivational interviewing, using problem solving, arts and creative therapies)



Theme 5 – Transitions and journeys across services – how we best work with people on their Recovery journey as they move from our services onwards or across different services in Hertfordshire – connections and links, transitions).



Theme 6 – Communications with people who use our services and carers – how we make our communication at all levels (e.g. written, conversations) recovery oriented and collaborative.



Theme 7 – Recovery College – What a Recovery College brings, how this might work, examples of great practice elsewhere, how we might want this to work for us (a Recovery College uses an educational and teaching model rather than a therapeutic model, and provides courses and workshops that people can choose to attend (please see attached IMROC briefing paper for more information)

Other Suggestions





Please send your responses to by Friday 29th May.  We will then use this feedback to agree the primary themes for the conference.

Volunteer experienced minute takers needed

Viewpoint are looking for volunteers to type up minutes from meetings.

We require people who have experience of minute taking and can produce minutes with minimal supervision.

We need either or both of the following:

·       Volunteers who can travel around the county to take minutes at forums and events. Travel expenses will be paid.

·       Volunteers who can work from home and transcribe minutes from recorded meetings. These will be sent on to you. Headphones can be provided.

In return, we offer an opportunity for you to build your skills and CV. Plus the chance for you to give back to a charity and we offer a free DBS check. We require you to do an induction with us at the office in Welwyn Garden City. We hope you are able to join us.

Please contact Tracy on 01707 328014 or e-mail for an application pack.